your privacy matters
This privacy policy outlines our commitment to protecting your privacy by not sharing or selling your personal information to third parties. We believe in being transparent about how we collect, use, and handle your data.
1. Information we collect
We only collect the information necessary for the purposes outlined in this policy.
This may include:
Information you provide directly: This could be details like your name, email address, or other information you voluntarily submit through forms, registrations, or other interactions with our services.
2. How we use your information
We use the collected information solely for the following purposes:
- To provide and improve our services.
- To respond to your inquiries and requests.
- For internal record-keeping and analysis to enhance our offerings.
- To comply with legal obligations.
3. No sharing or selling of information
We explicitly state that we do not sell, rent, or otherwise disclose any personal information collected by our site or services to third parties in the ordinary course of business. Your personal data remains confidential and is not shared for marketing, advertising, or other purposes beyond what is strictly necessary to fulfill your requests or provide the services you have opted into.
4. Third-party access
While we do not sell or share your data, certain third-party agents, such as the host of this website and its affiliates which we use to transmit your contact information to us may have access to the information you provide in the inquiry form.
5. Your control over your information
You have rights concerning your personal information, including the ability to:
- Access and review your data: You can request to see the personal information we hold about you.
- Correct inaccuracies: You can request that we update or correct any inaccurate personal data.
- Request deletion: You can request that your personal information be deleted (subject to certain limitations).
- Opt-out of certain communications: If you receive marketing communications from us, you can opt out at any time by following the instructions provided in those communications.
6. Data security
We implement robust security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, or loss. We take reasonable steps to ensure the security and integrity of your information.
7. Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our privacy practices.
8. SMS Privacy Policy
At Mass Signs LLC, we are committed to protecting your privacy. This SMS privacy policy explains how we collect, use, and protect your information when you interact with us via text messaging (SMS/MMS).
8A. Information we collect
When you opt in to receive SMS messages from Mass Signs LLC, we may collect the following personal information:
- Your mobile phone number
- Your name (if provided)
- Any information you provide in your message responses
- Message delivery and interaction data (e.g., timestamps, status)
8B. How we collect your information
We collect information directly from you when:
- You enter your phone number into a web form
- You interact with our customer support via SMS
- You opt in through a purchase or registration form
8C. How we use SMS information
We use your SMS data to:
- Send transactional or account-related messages (e.g., order updates, reminders)
- Respond to your inquiries or support requests
- Analyze message delivery and engagement to improve our services
8D. Sharing your information
Mass Signs LLC does not sell or share your SMS opt-in data with third parties for their marketing purposes. We may share your information with trusted service providers who help us deliver our SMS messaging services, such as:
- SMS gateway providers
- Phone carriers
- Customer support platforms
These vendors are contractually obligated to keep your information secure and only use it to provide services to Mass Signs LLC.
8E. Your choices & rights
You can opt out of SMS messages at any time by replying “STOP” to any message. After you opt out, you will no longer receive text messages from us unless you opt in again.
To request access to or deletion of your SMS-related data, please contact us at adam@masssignsllc.com.
8F. Data security and retention
We implement reasonable technical and organizational measures to protect your personal data. SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.
8G. Changes to this policy
We may update this SMS privacy policy periodically. If we make material changes, we’ll notify you via SMS. Continued use of our SMS service indicates your acceptance of the revised policy.
9. Contact us
If you have any questions about this policy or your SMS data, please contact us at:
Mass Signs LLC
988 Southampton Road
Westfield, MA 01085
(413) 642-2175
adam@masssignsllc.com